Conditions Of Warranty

  • The consumer must retain proof of purchase for the warranty period.
  • The warranty period is valid from the original date of purchase of the product.
  • This warranty extends only to the defects in material or workmanship occurring under normal use of the product. Read below for specific details on 'One Year Warranty' and 'Guaranteed for Life Warranty'.
  • The consumer must return the good, original packaging (if reasonably feasible) and proof of purchase to make a claim against this warranty. Griffin may elect to have the purchaser dispose of the product to save the cost of shipping, provided the purchaser has contacted Griffin Technology Support with the information provided in the clause II of the "Procedure for Claims" section. If the replacement product is supplied, it is warranted for the remainder of the warranty period, from the original date of purchase.
  • The product packaging bears Griffin's Warranty Logo and was purchased directly from www.griffintechnology.com.au or an authorised retailer.

This Warranty Does Not Cover

  • Goods that are damaged as a result of misuse by the consumer.
  • Goods that are damaged as a result of other third party products.
  • Any misrepresentations given that are not covered in this warranty

PROCEDURE TO MAKE A WARRANTY CLAIM

  • Contact the Griffin support team firstly to confirm your warranty and receive a returns address.
  • The consumer must return the goods as per the requirements as stated in 'Conditions of Warranty'.

You can reach the Griffin support team at:

One Year Warranty

Griffin warrants the following products with a ONE (1) Year Limited Warranty ("Warranty"): Power Banks, Phone Protection, Tablet Protection, Screen Protection, Audio, Docks, Stands, Styluses, Keyboards, and Internet Connectivity. This Warranty only covers defective parts, defective manufacture, faulty workmanship and failure to perform as intended. This Warranty covers replacement of the same or similar product of equal value, solely at Griffin's discretion. This Warranty only applies to the original purchaser. This Warranty does not cover any damage to any non-Griffin product used in connection with a Griffin product. This Warranty does not apply to, or cover any damage due to misuse, mishandling, neglect, accident, tampering, unauthorized modification or alteration. Griffin’s liability to customer, if any, shall in no event exceed, to the extent permitted by law, the total of the purchase price of the warranted product. Some states do not permit the exclusion or limitation of incidental or consequential damages. Therefore, sections of the above limitation or exclusion may not apply to you. To the maximum extent permitted by law, this Warranty replaces any other warranty, expressed or implied, including, but not limited to, any warranty of merchantability or fitness for any particular purpose. Any representations or promises inconsistent, or in addition to this Warranty are unauthorized and shall not be binding upon Griffin.

Australia and New Zealand

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and/or Consumer Guarantees Act 1993 (New Zealand). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Guaranteed for Life Warranty

Griffin warrants the following products with a Guaranteed for Life Warranty (“Limited Lifetime Warranty”): Wall Chargers, Car Chargers, Wireless Chargers and Cables. This Limited Lifetime Warranty is for the life of the product covered by the warranty. Over time products are subject to normal wear and tear and may become obsolete due to advances in technology, therefore, this Limited Lifetime Warranty does not cover normal wear and tear, or damage to any non-Griffin product used in connection with a Griffin product. This Limited Lifetime Warranty covers the lifespan of various products, not the life of the purchaser or any other individual. Considering the foregoing, Griffin has determined that the reasonable lifespan of the products covered by this Limited Lifetime Warranty to be five (5) years from the original date of purchase of the product from an authorized reseller. During the time the Limited Lifetime Warranty is in effect, Griffin warrants its products against defects in materials and workmanship. Griffin will replace a product if the product does not perform as intended due to defective parts or workmanship. This Limited Lifetime Warranty does not extend to instances where the product is damaged through use for which it was not intended, such as misuse, mishandling, removal and/or re-installation, neglect, accident, tampering, unauthorized modification or alteration. In no event shall Griffin be liable for any indirect, incidental or consequential damages, arising out of or related to this product, or the performance or breach thereof, even if Griffin has been advised of the possibility thereof. Griffin’s liability to customer, if any, shall in no event exceed the total of the purchase price of the warranted product. Some states do not permit the exclusion or limitation of incidental or consequential damages. Therefore, sections of the above limitation or exclusion may not apply to you. To the maximum extent permitted by law, this Limited Lifetime Warranty replaces any other warranty, expressed or implied, including, but not limited to, any warranty of merchantability or fitness for any particular purpose. Any representations or promises inconsistent, or in addition to this warranty are unauthorized and shall not be binding upon Griffin.

FOR PRODUCTS PURCHASED FROM OUR RETAIL PARTNERS

All warranty issues, returns and refunds must be raised with the store of purchase, if purchased in a retail outlet. Your rights under Australian Consumer Law dictate that the retailer you bought our product from must offer you a replacement or refund. It is against the law for a retailer to refuse you a refund or replacement and send you to us. In the event of you not being able to engage the retailer (e.g because they no longer operate) about a warranty issue, you may then contact us.

LIMITATION OF LIABILITY:  

This warranty is your sole remedy and Griffin Technology shall not be liable for any damages, whether direct, indirect, incidental, special, consequential, exemplary, or otherwise, including lost revenues and lost profits, arising out of any theory of recovery, including statutory, contract or tort. To the extent permitted by law, in no event will Griffin Technology's entire liability exceed the purchase price of this product. Some states, provinces and jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitations or exclusions may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province and per jurisdiction.

Lifetime Warranty

"Connections should last forever."

That’s why Griffin accessories that bear this mark are Guaranteed for Life. They’re designed for lifelong reliability, torture-tested beyond all reason, and manufactured under strict quality controls. If they fail to perform as specified, we’ll repair or replace them.

Please read on for our complete warranty.

Griffin Technology “Griffin” warrants its products against defects in materials and workmanship for the period that the product is specified as under warranty. Griffin will repair or replace its product if, due to defective parts or workmanship, it does not perform as specified within it's warranty period. This warranty covers only repair or replacement of the product itself. In no event does this warranty extend to instances where the product is damaged through uses for which it was not intended, misuse, mishandling, removal and/or re-installation, neglect, accident or tampering. In no event shall Griffin be liable for any indirect, incidental or consequential damages, or lost profits arising out of or related to this product, or the performance or breach thereof, even if Griffin has been advised of the possibility thereof. To the extent permitted by law, Griffin’s liability to customer, if any, shall in no event exceed the total of the purchase price. Some states or jurisdictions do not permit the exclusion or limitation of incidental or consequential damages, therefore, sections of the above limitation or exclusion may not apply to you. This warranty does not cover normal wear and tear, or damage to any non-Griffin product used in connection with this product. To the extent permitted by law, any representations or promises inconsistent, or in addition to this warranty are unauthorised and shall not be binding upon Griffin.

Australia and New Zealand

Our products come with guarantees that cannot be excluded under the Australian Consumer Law and/or Consumer Guarantees Act 1993 (New Zealand). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.